Frequently Asked Questions

01
About LEVEL Loyalty Rewards
01
What is LEVEL Loyalty Rewards?
LEVEL Loyalty Rewards is a loyalty program for licensed cosmetologists that purchase any combination of: Kérastase, Shu Uemura Art of Hair, L’Oréal Professionnel, Matrix, Pureology and Redken. Upon successful enrollment, members will receive points on purchases of the above brands that can be redeemed for: education, backbar, salon accessories, professional tools, electronics and more. Members can access their membership 24/7 via our website, levelloyaltyrewards.com to review their level progress, create a wish list and redeem points. Please click here to visit program LEVEL Rewards Terms for additional program details.
02
What are the benefits of being a member?
You will receive points for all purchases of qualifying brands. The more you buy, the more you earn!
02
Eligibility and Enrollment
01
Who is eligible to join?
Salon owners and/or managers, booth renters, barbers, estheticians, nail tech/manicurist, independent contractors and regional chains located in the 50 United States and Washington, D.C. are eligible for LEVEL Loyalty Rewards.

If you are located outside of this region, please contact your local distributor to inquire about a local program.
02
I’m a cosmetology student and don’t have my license yet; am I eligible?
At this time, students are not eligible for the program. Once you’ve completed your training and receive your license, please come back and enroll in LEVEL Loyalty Rewards!
03
How much does it cost to join?
Joining the program is free. You will start earning points as soon as you make a purchase at your distributor of a qualifying brand.
04
How do I enroll?
Click here to enroll online. Your distributor sales consultant or store associate can also help. The following information is required to successfully enroll in LEVEL Loyalty Rewards: salon name, your name, salon address, salon phone number, your email address, distributor name(s) and your distributor account number(s).
05
How do I find my distributor account numbers?
Please check with your sales consultant to confirm all of your account numbers, or look on existing invoices or statements provided by your distributor.
06
Can more than 1 location be combined to just have 1 account?
Yes, if you own more than one location, you may combine them into one reward membership.
03
Points and Levels
01
What are the earning levels and how can I earn points?
We offer 5 levels within the program: Bronze, Silver, Gold, Platinum, plus an invite only, Black level for our most elite salons. Please visit the brand’s website or contact your sales consultant and/or Member Services for more information about the Black level. You will be placed into a level based on your purchases. Once you meet the next level’s purchase criteria, we will automatically upgrade you (with the exception of the Black level). Click here to view the program levels. You will earn points by purchasing eligible brands from your distributor.
02
How soon do I begin earning points once I’ve enrolled in the program?
You will begin earning points once your membership is completed with all required information: email address, distributor account(s), and acceptance of LEVEL Rewards Terms.
03
How much do I have to spend before I start earning points?
You will begin earning points on all purchases once you successfully enroll in the program.
04
How long do I stay in a level?
You will stay in your level for the remainder of the year. If your purchases move you to a higher level, you will be in that level for the remainder of the current year and through December 31 of the following year.

For example, you sign up in May 2017 and are automatically enrolled into Bronze. Once you buy $5,000 during 2017, you will be upgraded to Silver for the rest of 2017 and through 12/31/2018.
05
Once I buy enough, do you automatically move me to the next higher level?
Yes, we will automatically move you to the next level once the purchase requirement is met.
06
Once I move to the next level, when do I start earning more points per dollar?
Once we move you to the next level, you will earn that level’s points.
07
How often are points issued?
Points will be posted to your account in one to two days for purchases made from SalonCentric. Points earned form purchases from other distributors will be posted approximately 30 days after the purchase date.
08
I buy from multiple distributors – can all distributors’ purchases be applied to get points?
Yes, but be sure to add all distributor account numbers to your member profile so we can capture all purchases and issue points accordingly. Click here to update your distributor info.
09
Am I able to view my points online?
Yes, click here to visit your member profile.
10
Can I view my level progress and how much more I need to spend to get to the next level?
Yes, click here here to view your purchase and point history.
11
When do my points expire?
Points expire 12 months after they are issued, at the end of each month. Example: If you made a purchase on May 15, 2017, those points would expire on May 31, 2018. Click here to view your points’ expiration schedule.
12
I am not seeing points that I know I am due reflected in my account. What do I do?
Please contact us via email at help@levelloyaltyrewards.com or via phone at 1-866-766-6875.
13
I returned some items that I no longer needed. How will that affect my status?
Any items returned to SalonCentric will be reflected in your account the next day. Items returned to our other distributors will be reflected 30 days from return.
04
Rewards Catalog and Redemption Process
01
What’s in the catalog? Where can I find the catalog?
We have many options in the catalog: backbar, samples, salon accessories, professional tools and education. Please visit our website to view the most recent offerings to education and/or merchandise and redeem your points.
02
How can I redeem my points?
We’ve made it as easy as possible and you can redeem your points right on the site. Click on the product or class that you’re interested in, fill out the requested information (e.g. size, quantity, date of class, etc.) and just add to your cart. When redeeming your points for an educational class, if you do not have enough points to redeem for education in full, we offer a half points and half cash payment option.
03
Can I transfer points to another member for an education event or gift points to another member?
Yes, click here to review the gifting process.
04
What happens to my gifted points if a class is cancelled or merchandise is out of stock?
The gifted points will remain with the member that you gave them to. They will have 60 days to use the points before they expire.
05
I use a Post Office Box to get my mail; can you send my redemption orders there?
Orders are shipped via UPS or FedEx. These carriers do not deliver to PO Boxes; please provide us a physical shipping address for redemption orders.
06
When I can expect my order to arrive after I redeem my points? Am I able to track the order?
Please allow 2-4 weeks for your orders to arrive. Items do ship from various warehouses; they may arrive in separate shipments and days.
07
I received my redemption order and something was wrong, missing, or defective. How do I go about resolving this issue?
Please contact us via email at help@levelloyaltyrewards.com or via phone at 1-866-766-6875.
05
Previous Loyalty Programs
01
If I was a member of Kérastase Exclusif K, L’Oréal Professionnel Elite, Matrix Friends & Family, Pureology PureRewards or Redken Club 5th Avenue prior to 12/31/2016, don’t you already have my information?
Yes, we transferred your existing information to this new program, but you still need to accept the LEVEL Rewards Terms. We strongly recommend you view your profile information and make any needed updates.
02
I had points in one or more of the previous programs. What happened to them?
All eligible unused points earned in the prior programs were transferred to LEVEL Loyalty Rewards. Click here to review your account and point details.
03
What is the expiration date of the points transferred from the previous program(s)?
Points transferred from previous programs will expire on 12/31/2017.
06
Miscellaneous
01
How do I access my loyalty account?
Click here to login to your LEVEL Loyalty Rewards account. You can also access your account from the professional sections of the brand websites.
02
Am I able to update my username, password and other information?
Click here to access your member account to update your information.
03
Am I able to view my points online?
Yes, click here to see the most updated listing of your points.
04
Can I view my tier progress and how much more I need to spend to get to the next level?
Yes, click here to visit your member profile to view your purchase and point history.
05
I don’t have a desktop or laptop computer, now what do I do?
You can also access the program via your smartphone or tablet.
06
How do I list my salon on the brand’s Salon Locators? How do I update my info?
When you set up your membership account, there will be an option to select the salon address and information that you’d like shown in Salon Locator. Please note that the brands will be vetting the information and selecting a salon does not guarantee inclusion in Salon Locator.
07
Who do I contact if I have questions?
Please reach out to your sales consultant or Member Services at 1-866-766-6875 or email at help@levelloyaltyrewards.com.
08
I sold my salon. Can I keep the points, do they go away, or do they go to the new owner?
Please reach out to your sales consultant or Member Services at 1-866-766-6875 or email at help@levelloyaltyrewards.com.
09
I closed my salon or no longer carry your products - can I cancel my membership? What happens to the points I have right now?
Yes, you may cancel your membership at any time. The points you have earned in the past are yours to redeem until the published expiration date(s). We recommend you place one final redemption order or gift your points to another member before cancelling your membership.
10
I want to start buying your products. Who is my distributor?
Please visit the brand websites for distributor information. If interested in carrying Kérastase or Shu Uemura Art of Hair products, please reach out to Kérastase/Shu Uemura Art of Hair Customer Care via 1-877-748-8357 (option #2).
Member Services
Get in touch with your sales representative or contact Member Services
Monday-Friday
8:00 am - 6:00 pm